Warning – multiple accounts and apple IDs
All subscription problems result from app users having multiple accounts/apple IDs. Avoid creating multiple accounts for yourself. Write down your only account/apple ID name and password on paper if you think you might forget it, and always use this.
Financial transactions
All of your financial transactions are with Apple or Google. (You can verify this by looking at your bank account statements.) These 2 businesses act as the ‘middle-man’ between developers and App Store / Google Play customers. Credit card details are seen only by Apple or Google, depending on if you have an iPhone/iPad or Android device.
App subscription & others
All users of Australian Geology Travel Maps must have the App subscription. This provides all the functionalities of the app, plus geology maps, resource overlays and data layers. All other subscriptions are additional to the App subscription. The App subscription has a 1-week free trial period.
The WA prospector subscription gives access to WA current tenements, WA gold deposits, WA minexpl holes, WA graticular blocks and WA topographic maps, and Display selected WA tenements in the menu. The subscription has a 1-week free trial period.
The QLD gold, NSW gold and VIC gold subscriptions give access to the gold maps of the same names. Subscriptions have a 1-week free trial period.
List and cancel your subscriptions
- Within your Trilobite Solutions app ..
- tap the menu icon (3 bars)
- tap ‘Manage subscriptions‘
- within the 1-week free trial, if you cancel the subscription you will not be charged, and the trial will still function until the end of the week
- beyond the 1-week free trial, if you cancel the subscription, it will no longer auto-renew, but the subscription will still function until the end of the year that you have paid for. The status will change from ‘Renews at ..’ to ‘Expires at ..’
Android vs Apple subscriptions
Your Trilobite app is available on two different systems – App Store (for iPhones & iPads) and Google Play (for Android phones & tablets) . Your subscriptions cover all of your Apple devices, or all of your Android devices. Subscriptions do not span both systems, though.
Subscriptions are not transferable between the App Store and Google Play, so if you are planning on changing your phone/tablet from Android to Apple or vice versa, you need to cancel your current subscriptions. Change over towards the end of your subscription period to get maximum use from it, because there is no refund for the unused portion.
Install app on your second device
- Android: install your Trilobite Solutions app on your second Android device (phone or tablet). When you first run the app, it will recognise your purchased subscriptions.
- Apple: install your Trilobite Solutions app on your second Apple device (iPhone or iPad). Run the app, and tap the menu icon (3 bars), then tap ‘Restore purchases‘. The app will now recognise your purchased subscriptions. If you purchase another subscription on your other device, you might need to run ‘Restore purchases’ again.
- Maps you have downloaded on your first device will not appear on your second device. You need to download the required maps to your second device.
- Trails and locations that you have created on your first device will not appear on the second device. You need to transfer this data in .csv files – see https://trilobite.solutions/maps/data-security/
FAQ
- When would you cancel a subscription?
– if you are changing from an Android phone/tablet to an iPhone/iPad or vice versa
– if you wish to not use the Trilobite app after your current subscription ends - When would you not cancel a subscription?
If you intend to use the Trilobite app beyond your current subscription year, particularly if you might be in a remote area at the time of the subscription expiry. - Does uninstalling the Trilobite app cancel your subscriptions?
No. You must cancel your subscriptions on your device (as described above) or on a computer (as described below). - Does Family Sharing apply to subscriptions? No, Trilobite subscriptions are not set up for family sharing.
Cancel subscriptions without the Trilobite app
If you no longer have the Trilobite app installed, follow one of the sections below.
Android: Manage subscriptions using a web browser
- Browse to https://play.google.com/store/account/subscriptions
- Log in using the Google account that was used on your Android phone
- note whether each subscription is set to expire or auto-renew a year from purchase
- change the status of the subscription if required
Apple: Manage subscriptions on a Windows PC
- Install iTunes on your computer – https://www.apple.com/au/itunes/download/
- Run the iTunes app on your computer
- Log in using the Apple ID that was used on your iPhone/iPad
- From the menu, choose Account – View my account
- Scroll down to ‘Settings‘ and click ‘Manage‘ to the right of ‘Subscriptions‘
- note whether each subscription is set to expire or auto-renew a year from purchase
- change the status of the subscription if required